The Balmoral, a Rocco Forte hotel in Scotland, has launched a new cashmere butler service for the luxury property’s top suite, the Scone & Crombie, which was upgraded as part of a multi-million pound hotel refurbishment. One of Scotland’s main cashmere experts with more than two decades’ experience, Derek Umpherston, is the store manager at Hawico’s flagship Edinburgh store and also the hotel’s new dedicated cashmere butler. Working with The Balmoral, he has curated a collection of cashmere gifts, produced in Hawico’s mills in the Scottish Borders town of Hawick, which can be couriered to the suite.
In addition, Umpherston has created a bespoke cashmere ‘paint box’ exclusively for the Scone & Crombie suite, showcasing 25 shades from the current season. Allowing guests to see and feel the cashmere that is used to make the collection of super soft garments in their range, they have the option of booking a personal shopping appointment with the cashmere butler – a complimentary service for guests of the suite and can be arranged via the hotel.