According to a recent report from the Arabian Travel Market (ATM) 2019 – based on research conducted by Colliers International – hotel operators expect VR, voice and facial recognition and biometrics to be commonplace in the hospitality industry by 2025.
This is all the result of rapidly improving tech and innovation, with personalised Artificial Intelligence (AI) alone harbouring the potential to increase hotel revenues by more than 10 per cent and reduce costs by more than 15.
Further research estimates that 73 per cent of manual activities in the industry have the potential for automation, with the likes of Marriott, Hilton and Accor now making investments. To find out more, sign up for the next edition of ATM (April 28–May 1, 2019), themed around fast-paced technological advancements in the hospitality industry.